We want to make sure your shopping experience is as smooth as possible, and part of that is providing you with clear information about our shipping process. Below, you’ll find important details about shipping, including delivery times, costs, tracking, and more.

Shipping Costs

Shipping costs vary based on your location, the weight and size of your order, and the shipping method you choose. You can review the shipping cost during the checkout process before finalizing your purchase.

Order Processing

Please keep in mind that painting a canvas or creating a collectable takes time. As a result, delivery times may vary depending on the complexity of the product and the availability of materials. On average, you can expect your product to be ready for delivery within 1 to 2 weeks.

We understand that waiting for your product can be an exercise in patience, but we believe that the end result is worth it. While we strive to deliver your product as promptly as possible, we encourage you to embrace the value of patience throughout this process.

If you have any questions about the status of your order, please feel free to contact our customer support. We’re here to assist you every step of the way, ensuring that your made-to-order experience with Keystone Kollective is as extraordinary as the pieces we create.

We appreciate your patience and trust in our craftsmanship, and we look forward to delivering your product. If there are any delays or issues with your order, we’ll notify you promptly.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s journey and estimated delivery date.

Delivery Times

Delivery times may vary based on your location, shipping method, and any unforeseen circumstances (e.g., extreme weather, holidays, customs delays). We provide estimated delivery times during checkout, but please understand that these are approximate.

Shipping Partner

We partner with trusted shipping carrier DHL to ensure your items are delivered safely and efficiently.

Missing or Damaged Items

In the rare event that your order arrives with missing or damaged items, please contact service@keystonekollective.com immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Contact Us

If you have any questions or concerns about shipping or any other aspect of your shopping experience, please do not hesitate to contact us. We are here to assist you and provide the best service possible. Contact us via service@keystonekollective.com