Privacy Policy

Effective Date: 10/10/2023

This Privacy Policy outlines how Keystone Kollective (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, make a purchase, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Identity & Contact Information: name, email address, phone number, shipping and billing addresses

Order Details: products purchased, payment status, delivery status

Technical Data: IP address, browser type, device type, referral source, and website usage

Communication Data: emails, customer support interactions, and submitted forms

We do not collect or store your full payment information. All transactions are handled securely by our third-party payment processor.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders

Provide order updates and shipping confirmations

Communicate with you about products, returns, or support inquiries

Improve our website and user experience

Comply with legal obligations and prevent fraud

We do not sell or share your data with third-party advertisers.

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds:

Performance of a contract (e.g. completing your purchase)

Consent (e.g. newsletter sign-up)

Legitimate interests (e.g. improving our service)

Legal obligations (e.g. tax compliance)

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above. For accounting and legal compliance, order records may be retained for up to 7 years, as required under Dutch law.

5. Data Security

We take data security seriously. Our website uses SSL encryption and follows industry best practices to protect your information from unauthorized access or disclosure.

6. Your Rights (Under GDPR)

You have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data (in certain cases)

Withdraw consent at any time

Object to processing based on legitimate interest

File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise your rights, contact us at service@keystonekollective.com

7. Cookies

Our website uses cookies to improve functionality and performance. You may disable cookies in your browser settings, but this may impact your browsing experience.

8. Third-Party Services

We may use trusted third-party tools for:

Payment processing

Shipping logistics

Website analytics
These providers are contractually obligated to handle your data responsibly and in accordance with GDPR.

9. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with a revised “Effective Date.” Your continued use of the website signifies your acceptance of the updated terms.

10. Contact Us

For questions or concerns about this policy, contact: service@keystonekollective.com