Shipping Information
We want your shopping experience with Keystone Kollective to be as smooth and transparent as possible. Below you’ll find all the key information regarding shipping, order processing, delivery times, and tracking.
Shipping Costs
Shipping costs are calculated based on your location, the size and weight of your order, and the selected shipping method.
You’ll see the exact shipping cost during checkout before finalizing your purchase
Order Processing Time
Each piece is made-to-order. Painting a canvas takes time, and we don’t rush the Work. Average preparation time: 1 to 2 weeks Time may vary depending on the complexity of the piece and material availability.We appreciate your patience, in a world of instant gratification, you’re choosing something built with intention.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking link.
This allows you to monitor your delivery in real time.
Delivery Times
Delivery times depend on your location, selected shipping method, and any external factors (e.g., holidays, customs, or weather conditions). Estimated delivery times are provided at checkout. Please note these are approximate, not guaranteed.
Shipping Partner
We ship with PostNL, our trusted logistics partner, to ensure safe and timely delivery of your artwork.
Missing or Damaged Items
In the rare case that your order arrives incomplete or damaged:
- Contact us immediately at service@keystonekollective.com
- Include your order number and clear photos (if applicable)
- We’ll resolve the issue swiftly and fairly
Contact Us
Have questions about shipping or anything else?
We’re here to help, always.
Reach out at service@keystonekollective.com
